The Arlington Heights Memorial Library strives to add value in our customers’ lives by: Partnering with them to develop skills they need to succeed in all stages of their lives; Helping local businesses and community agencies thrive; Inspiring understanding by creating occasions for the exchange of ideas, cultural experiences, and discovery; and Offering opportunities in Arlington Heights for gathering, learning, contemplating, creating, and finding inspiration. We believe in: Unparalleled Customer Service: our best-in-class staff strives for continuous improvement by identifying and providing the services our residents and businesses need most; Free and Equal Access: all individuals have the right to choose for themselves what to read, hear, or view.; Diversity and Inclusion: we cultivate an inclusive atmosphere, celebrate our diversity, and create an environment for the open exchange of differing ideas and points of view; Fiscal Responsibility: all decisions are weighed against the value added to the lives of our customers; and A Focus on Arlington Heights: we are a part of the fabric of our community; all services are tailored to the unique needs of our residents and businesses.