Readers Choice Insights KREST OF THE BEST Readers Agree Joe Cotton Ford is Tops as a Dealer, and in Service JOE COTTON A stress-free, no-hassle car buying experience sounds like an oxymoron. But at Joe Cotton Ford, it's a reality. Whether you're looking for a pre-owned vehicle or a new Ford Bronco, Explorer or F-150, Joe Cotton Ford is the place to go. Founded in 1974 by Joe Cotton, the car dealership is now a second and third generation family-owned and operated business. Joe Cotton's daughter, Pam Conn, and her husband, Tracy Conn, own the dealership along with their three children. "Our award-winning customer service, highly trained and specialized technicians and dedication to our Carol Stream community makes us one of the top Ford dealerships in the nation," Pam Conn said. "We do everything we can to make sure our customers have an easy buying experience." For nine years in a row, the dealership won the Daily Herald's Readers' Choice Best of the Best award for best domestic auto dealer and auto service station. With so many options in the area to buy a Ford, why do people keep coming back to Joe Cotton Ford? Because the owners care about every detail of their customers' experience. "We treat everyone like friends and family," Pam Conn said. "Everyone is an extension of the Joe Cotton family." "We have a good group of loyal customers who have been with us for many generations. We treat them well, service them well, and they keep coming back," Tracy Conn said. "We're not a big corporate dealer; we're a single-point, single-owner dealer. We still treat people like people and not a number. STTON The annual Customer Appreciation event at Joe Cotton Ford including food, music, games and a car show. JOE Presented by Joe Cotton Ford Est. 1974 Ford The Cotton Conn Family at Joe Cotton Ford in Carol Stream "Pam and I are here every day, and a lot of our cus- tomers come over and say hi because they've been customers for so many years. They keep coming back because they feel at home here. "Also, we have many long-term employees; some salesmen have been here for 35 years. People like it when they come in and see the same friendly faces. "Our good auto service also keeps people returning for maintenance, which means we retain people good, loyal customers. If service isn't good, won't tell you, they just won't come back." Honesty and integrity are characteristics of the company that keeps customers coming back for all their automotive needs. Forty-eight years of being in business doesn't happen without a track record of satisfied customers. Recently, the company held a Customer Ap- preciation Day for 48 wonderful years of being in business. A car show, food, games and music highlighted the event. "It's our way of saying thank you to our community and our customers," Pam Conn said. "We try to give back to the community that has supported us for 48 years, and it's the right thing to do." For a positive car-buying experience, come and check out the wide selection of pre-owned vehicles and new Ford cars, trucks and SUVS. The showroom is open from 9 a.m. to 8 p.m. daily and closed. Sunday. Joe Cotton Ford is located at 175 W. North Ave., Carol Stream. Call (630) 682-9200 or visit https://www.joecottonford.com. (630)682-9200 www.joecottonford.com Readers Choice Insights KREST OF THE BEST Readers Agree Joe Cotton Ford is Tops as a Dealer , and in Service JOE COTTON A stress - free , no - hassle car buying experience sounds like an oxymoron . But at Joe Cotton Ford , it's a reality . Whether you're looking for a pre - owned vehicle or a new Ford Bronco , Explorer or F - 150 , Joe Cotton Ford is the place to go . Founded in 1974 by Joe Cotton , the car dealership is now a second and third generation family - owned and operated business . Joe Cotton's daughter , Pam Conn , and her husband , Tracy Conn , own the dealership along with their three children . " Our award - winning customer service , highly trained and specialized technicians and dedication to our Carol Stream community makes us one of the top Ford dealerships in the nation , " Pam Conn said . " We do everything we can to make sure our customers have an easy buying experience . " For nine years in a row , the dealership won the Daily Herald's Readers ' Choice Best of the Best award for best domestic auto dealer and auto service station . With so many options in the area to buy a Ford , why do people keep coming back to Joe Cotton Ford ? Because the owners care about every detail of their customers ' experience . " We treat everyone like friends and family , " Pam Conn said . " Everyone is an extension of the Joe Cotton family . " " We have a good group of loyal customers who have been with us for many generations . We treat them well , service them well , and they keep coming back , " Tracy Conn said . " We're not a big corporate dealer ; we're a single - point , single - owner dealer . We still treat people like people and not a number . STTON The annual Customer Appreciation event at Joe Cotton Ford including food , music , games and a car show . JOE Presented by Joe Cotton Ford Est . 1974 Ford The Cotton Conn Family at Joe Cotton Ford in Carol Stream " Pam and I are here every day , and a lot of our cus tomers come over and say hi because they've been customers for so many years . They keep coming back because they feel at home here . " Also , we have many long - term employees ; some salesmen have been here for 35 years . People like it when they come in and see the same friendly faces . " Our good auto service also keeps people returning for maintenance , which means we retain people good , loyal customers . If service isn't good , won't tell you , they just won't come back . " Honesty and integrity are characteristics of the company that keeps customers coming back for all their automotive needs . Forty - eight years of being in business doesn't happen without a track record of satisfied customers . Recently , the company held a Customer Ap preciation Day for 48 wonderful years of being in business . A car show , food , games and music highlighted the event . " It's our way of saying thank you to our community and our customers , " Pam Conn said . " We try to give back to the community that has supported us for 48 years , and it's the right thing to do . " For a positive car - buying experience , come and check out the wide selection of pre - owned vehicles and new Ford cars , trucks and SUVS . The showroom is open from 9 a.m. to 8 p.m. daily and closed . Sunday . Joe Cotton Ford is located at 175 W. North Ave. , Carol Stream . Call ( 630 ) 682-9200 or visit https://www.joecottonford.com . (630)682-9200 www.joecottonford.com