Business Insight presented by Arlington Dermatology What We Like to Hear and What We Like to Show There is no better advertising of our practice and services than in the words of our patients. Just look at the short reviews on our website! I love reading them and learning firsthand what we need to change and how we need to optimize what we do. What patients care about is the clean office, space, efficient service, lots of education, good service, kindness, politeness, and good humor. We take suggestions seriously and follow them to the best ability. There are more flowers in the waiting room, and we put in higher chairs. Coffee table is about to come back, with offers of single cup Keurig coffee. And, of course, taffy candies will always be there. Our patients often mention names of the staff they work with, and it is a very kind distinction. We pay attention to that too and some of our employees do get rewarded for their extra steps. But see, we all want to be nice and deliver the best. Friendliness is simply in the blood of this office. We make it easier on the staff and offer them great working conditions, so extending extra kindness to patients is simply the way of life at Arlington Dermatology. Caring about patients is caring about the community they represent. And we are that community too. Our pro bono services to the local employers, school districts, and senior centers are another way we extend our presence. We want to be visible to you in your own place. Many of us live in the community, so we understand the needs better than anybody. We are about to start working with yet another community member: born and raised in Palatine, Dr. Chris Rivard is starting his medical career on August 1. Some of you may remember Dr. Rivard from several years ago when he just assisted with clinical research. He never cut ties with the practice and is returning to work along Dr. Bukhalo. He is bringing a lot of new energy, fresh medical education, and kindness you are so familiar with. Dr. Rivard will see patients in general dermatology and family medicine. He will also continue working with research patients. If you have been a patient for some time, you are probably used to seeing young students faces around the practice. Arlington Dermatology is a teaching site for practical internships for the University of Illinois Medical School, Midwestern University, Dominican University, Rush Medical School, and District 214 High Schools. That is a lot of new and fresh blood! We believe in teaching by showing examples and students can learn not only new skills but bedside manners and kindness we all want to see in medical facilities. We hope that you, as patients, will help us teach these students on how to shape our future healthcare. And finally, if you experience some new skin-related symptoms, your psoriasis is returning, or you simply are not sure if your skin is changing, do not wait. Our visits are very efficient, and we can have you in and out, checked and safe to move on with the summer. Please, remember, early intervention is the key! Michael Bukhalo, MD Arlington Dermatology 5301 Keystone Court Rolling Meadows, IL 60008 Tel. 847 392 5440 | www.arlingtondermatology.net Business Insight presented by Arlington Dermatology What We Like to Hear and What We Like to Show There is no better advertising of our practice and services than in the words of our patients . Just look at the short reviews on our website ! I love reading them and learning firsthand what we need to change and how we need to optimize what we do . What patients care about is the clean office , space , efficient service , lots of education , good service , kindness , politeness , and good humor . We take suggestions seriously and follow them to the best ability . There are more flowers in the waiting room , and we put in higher chairs . Coffee table is about to come back , with offers of single cup Keurig coffee . And , of course , taffy candies will always be there . Our patients often mention names of the staff they work with , and it is a very kind distinction . We pay attention to that too and some of our employees do get rewarded for their extra steps . But see , we all want to be nice and deliver the best . Friendliness is simply in the blood of this office . We make it easier on the staff and offer them great working conditions , so extending extra kindness to patients is simply the way of life at Arlington Dermatology . Caring about patients is caring about the community they represent . And we are that community too . Our pro bono services to the local employers , school districts , and senior centers are another way we extend our presence . We want to be visible to you in your own place . Many of us live in the community , so we understand the needs better than anybody . We are about to start working with yet another community member : born and raised in Palatine , Dr. Chris Rivard is starting his medical career on August 1. Some of you may remember Dr. Rivard from several years ago when he just assisted with clinical research . He never cut ties with the practice and is returning to work along Dr. Bukhalo . He is bringing a lot of new energy , fresh medical education , and kindness you are so familiar with . Dr. Rivard will see patients in general dermatology and family medicine . He will also continue working with research patients . If you have been a patient for some time , you are probably used to seeing young students faces around the practice . Arlington Dermatology is a teaching site for practical internships for the University of Illinois Medical School , Midwestern University , Dominican University , Rush Medical School , and District 214 High Schools . That is a lot of new and fresh blood ! We believe in teaching by showing examples and students can learn not only new skills but bedside manners and kindness we all want to see in medical facilities . We hope that you , as patients , will help us teach these students on how to shape our future healthcare . And finally , if you experience some new skin - related symptoms , your psoriasis is returning , or you simply are not sure if your skin is changing , do not wait . Our visits are very efficient , and we can have you in and out , checked and safe to move on with the summer . Please , remember , early intervention is the key ! Michael Bukhalo , MD Arlington Dermatology 5301 Keystone Court Rolling Meadows , IL 60008 Tel . 847 392 5440 | www.arlingtondermatology.net