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    October 9, 2020
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Business Insight presented by Arlington Dermatology Internet and Medicine Year 2020 will be known for many things new, good and bad, and among them, fast and sudden popularization of telemedicine. Telemedicine is not new; it has been practiced for years and thousands of medical advices have been given over the phone or face time of your computer. Many privacy issues as well as validation of medical providers have become problems but there have been many patients willing to take a risk and get medical evaluation through the on-line methods. This year, it has become almost a natural choice and necessity for many. Patients with high risk factor for COVID-19 were and still are afraid of in-person contacts with other patients in a clinic. They do not really want to leave their home unless it is a true emergency. Thus, many patients with chronic diseases used telemedicine or simply did not get any The rule was to always pick-up the phone in the office even when we did not see patients. person. Our employees took turns in covering care at all. Arlington Dermatology introduced the the triage and front desk to always be able tele-option in March. Still, despite our telecommunication systems being very advanced, not too many patients opted for telemedicine. We continue offering that employees but also a simple assumption that option but we do not hear many voices if we are not here, some patients will opt to go inquiring about it. This seems contrary to what to the emergency room where their risk will we read in many magazines and we decided to be much higher. investigate why and how we are different than others. What I will share with you is coming to keep our door open for them. They wanted directly from some patients. First of all, many patients already and advice. And they felt relieved knowing commented on our website that they were very comfortable coming to our practice not been very comfortable with telemedicine because they had seen many levels of safety technology devices and others, like many of protection from early March. Many sitting us, believe in a direct contact between the places were eliminated from the waiting provider and the patient to be of the highest room for social distancing. Sanitization of value. all our rooms and common areas has been to assist callers. We were lucky to never need to close the door. One of the reasons was our equally strict protection of safety for our And finally, our own patients motivated us to come in-person. They trusted our direct care that we are here for them. Some might have visible to all as it happens in real time, every minute. You can smell ozone after the exam As we approach fall and winter, with all new risk factors and viruses, with the bad weather coming soon, we make a promise to all of you: we will continue being here for rooms are sterilized, even though we wait until recommended 'safety time' passed. We you. We will make sure to be up-to-date with continue making pre-visit calls and verify all the medical safety news and adjust to symptoms and we follow the state-to-state hot recommendations at the highest quality level. spot guidelines for travelling. The office space We will continue offering telemedicine visits has always been maintained very clean but now, we simply do it twice to make sure it is spotless. This all brings assurance and comfort to visiting patients. Secondly, we maintained our schedule in to those who request them. But we will also do everything to continue keeping our door open. Please, stay safe. Michael Bukhalo, MD Arlington Dermatology 5301 Keystone Court Rolling Meadows, IL 60008 Tel. 847 392 5440 | www.arlingtondermatology.net Business Insight presented by Arlington Dermatology Internet and Medicine Year 2020 will be known for many things new, good and bad, and among them, fast and sudden popularization of telemedicine. Telemedicine is not new; it has been practiced for years and thousands of medical advices have been given over the phone or face time of your computer. Many privacy issues as well as validation of medical providers have become problems but there have been many patients willing to take a risk and get medical evaluation through the on-line methods. This year, it has become almost a natural choice and necessity for many. Patients with high risk factor for COVID-19 were and still are afraid of in-person contacts with other patients in a clinic. They do not really want to leave their home unless it is a true emergency. Thus, many patients with chronic diseases used telemedicine or simply did not get any The rule was to always pick-up the phone in the office even when we did not see patients. person. Our employees took turns in covering care at all. Arlington Dermatology introduced the the triage and front desk to always be able tele-option in March. Still, despite our telecommunication systems being very advanced, not too many patients opted for telemedicine. We continue offering that employees but also a simple assumption that option but we do not hear many voices if we are not here, some patients will opt to go inquiring about it. This seems contrary to what to the emergency room where their risk will we read in many magazines and we decided to be much higher. investigate why and how we are different than others. What I will share with you is coming to keep our door open for them. They wanted directly from some patients. First of all, many patients already and advice. And they felt relieved knowing commented on our website that they were very comfortable coming to our practice not been very comfortable with telemedicine because they had seen many levels of safety technology devices and others, like many of protection from early March. Many sitting us, believe in a direct contact between the places were eliminated from the waiting provider and the patient to be of the highest room for social distancing. Sanitization of value. all our rooms and common areas has been to assist callers. We were lucky to never need to close the door. One of the reasons was our equally strict protection of safety for our And finally, our own patients motivated us to come in-person. They trusted our direct care that we are here for them. Some might have visible to all as it happens in real time, every minute. You can smell ozone after the exam As we approach fall and winter, with all new risk factors and viruses, with the bad weather coming soon, we make a promise to all of you: we will continue being here for rooms are sterilized, even though we wait until recommended 'safety time' passed. We you. We will make sure to be up-to-date with continue making pre-visit calls and verify all the medical safety news and adjust to symptoms and we follow the state-to-state hot recommendations at the highest quality level. spot guidelines for travelling. The office space We will continue offering telemedicine visits has always been maintained very clean but now, we simply do it twice to make sure it is spotless. This all brings assurance and comfort to visiting patients. Secondly, we maintained our schedule in to those who request them. But we will also do everything to continue keeping our door open. Please, stay safe. Michael Bukhalo, MD Arlington Dermatology 5301 Keystone Court Rolling Meadows, IL 60008 Tel. 847 392 5440 | www.arlingtondermatology.net